Frequently Asked Questions

1. When will my order be shipped?

Orders are processed within 1–3 business days before shipping. Once shipped, you’ll receive a confirmation email with tracking information.

2. Do you ship worldwide?

Yes! We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand. We’re working on expanding to more countries soon!

3. How long does shipping take?

Shipping typically takes:

• US / Canada: 5–12 business days

• UK / Europe: 5–12 business days

• Australia / NZ: 5–12 business days

4. Where is my order?

You can track your order using the tracking link sent to your email. Tracking may take 2–5 days to update.

5. What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, Amex) and PayPal.

6. Is my payment information secure?

Absolutely. Our store uses SSL encryption and secure payment gateways.

7. What is your return policy?

Returns are accepted within 30 days of delivery for unused items in original condition.

8. Who covers return shipping?

Return shipping costs are typically the customer’s responsibility unless the item arrived damaged or defective.

9. How do I contact customer support?

Email us at support@tibeya.com or use the contact form on our website.